Artist FAQ

Here are the questions customers most often ask about browsing art, supplying a reference image and commissioning a custom piece. The product page, Easify choices, checkout confirmation and order-specific messages remain the source of truth when a question depends on a particular order.

PHOTOS

How do I send my photo?

Open the Custom Oil Painting from Photo product and follow the upload field and Easify options shown there. If the product asks for a file after checkout, use the order instructions and the email address from your confirmation. Include your order number whenever you contact us so the image can be matched to the correct order.

What is a good reference photo?

Use the clearest original file you are allowed to share. Faces and important details should be visible rather than heavily compressed, cropped or covered by filters. If you are unsure, send a question through Contact Us before ordering instead of sending a payment card or unrelated identity document.

What counts as a subject?

A subject is a person, pet or other main object you want the finished artwork to represent. The product's available options define how many subjects or changes are included. Do not assume that adding a person, pet, background object or new scene is included unless the selected option says so.

Can you combine multiple photos?

Multiple references may be possible only when the selected product and options support them. Explain which person or object should come from each image and confirm the request before production. If an added composition changes the scope, the available option or price shown at checkout is the source of truth.

How are my photos and artwork used?

Your uploaded material is used to review, make, support and deliver the order. You must have the permission needed for that use, including permission from identifiable people or rights holders where required. Marketing display or public reuse of customer-supplied material should not be assumed from placing an order.

ONLINE REVIEW AND REVISIONS

How does a custom order work?

Choose the available Easify options, upload the requested reference, review the selections and checkout total, then submit the order. The selected options and order messages record the configuration that the team will use to review the request.

What is an online review or preview?

If an order-specific preview or clarification is offered, it will be sent through the email or process confirmed for that order. Keep the email used at checkout available and reply from that address when possible. A general FAQ cannot promise that every product or order includes the same preview step.

Can I request changes?

Reply promptly when the team asks for clarification or approval and describe the change clearly. Whether a revision is available depends on the product, the selected options and the production stage. A new request that changes the original brief may require a different option or a new order review.

What if I am still not happy after a review?

Do not guess at a return address or start a payment dispute before contacting us. Send the order number, a short description and any relevant preview or delivery information through Contact Us. We will explain the order-specific next step under the Return Policy.

SHIPPING

How will my artwork ship?

Shipping method, destination availability and delivery charges are confirmed at checkout. Global shipping is advertised by the store, but customs, import costs and carrier details can vary by destination and order.

Do you ship internationally?

The store advertises global shipping. Enter the destination at checkout to see whether the order can be delivered there and which charges or restrictions apply. Do not rely on a carrier or country list copied from another art website.

Can I send artwork as a gift?

Use the shipping details and any gift instructions supported by the product and checkout. Make sure you have permission to provide the recipient's details and do not include their information in a public comment or rights report.

Can I track my package?

When an order is fulfilled and a carrier tracking number is available, Shopify can show the tracking link in the order details and include it in the shipping communication. If no link is visible yet, the order may still be preparing or the carrier may not have published the first scan. See Track Your Order for the real current path.

RETURNS

What if my artwork arrives damaged?

Keep the packaging and take clear photographs of the artwork, packaging and any visible label. Contact us with the order number before disposing of the item or sending it anywhere. The team will review whether a return, correction, replacement or other remedy is available.

What if I am not happy with the finished artwork?

Contact us before making a return. The Return Policy currently describes a 30-day window for eligible returns, while custom work may have different eligibility once preparation or production has begun. The order details and confirmed instructions control the review.

WHAT TO BUY

Which style is right for my photo?

Start with the product images, available options and the space where you plan to display the work. If you still need help, send the photo or a description through Contact Us without payment details. We can explain the available store options; the selected product and checkout remain the source of truth.

I need a gift quickly. What should I do?

Check the current product and checkout information before ordering. Custom artwork requires review and production, and the store does not promise an unlisted rush service on this FAQ. If timing matters, contact us before payment and include the destination and desired date.

PAPER, CANVAS AND CARE

Where can I confirm the material?

Use the selected product page and Easify options for the actual material, finish, size and framing choices available for your order. Materials from another website or an older screenshot do not change the current product configuration.

How should I care for my artwork?

Follow the care instructions supplied with the finished work and keep it away from moisture, direct heat and harsh cleaning products. If the product arrives without clear care information, contact us with the order number before cleaning, reframing or altering it.

HAND-CREATED WORK

Is every artwork created by hand?

Do not infer a production method from a reference site's wording. The product description and any order-specific message are the source of truth for the current service. Ask through Contact Us before ordering if the distinction matters to your purchase.

Are automated tools used?

The store does not promise a particular software or automation process on this FAQ. What matters for your order is the service, options and result expressly described by Fine Art Custom. If you need a process-specific answer, ask before payment.

What if I still need help?

Use Contact Us and include the order number, if applicable, plus a short description of what you need. Do not include passwords, full payment-card details or confidential documents.